If you need to put a customer on hold in order to update their account, or finish processing their information, try addressing the need for hold in a fresh, not robotic way. Call someone else: This is the same as the “Add Call” button on the call screen. How do I put a phone call on hold with Skype for Business? Before you put a caller on hold, always ask for permission and wait for the customer to answer you. On an iPhone 4 or 4S, just tap-and-hold the Mute button on the touchscreen (on an iPhone 3GS, tap the Hold button), then tap the Add Call … Putting a Call on Hold to Call Someone Else If you’re on a call and need to make another one, you can put that call on hold and make a different call (kind of like having a two-line phone). 2. Hi, I have this phone and I looked at the documentation also. To activate the function we will do the following: First we access the phone app as if we were going to call someone. Most customers will answer “yes” if asked politely to hold. If you need more assistance, please let me know so l can continue to assist you. You can also make conference calls on your iPhone. 1. The button will change to Hold. The docs say that I should be able to put a call ON HOLD, but, I don't see that button on the screen when I am on the call. The first thing we must do to allow calls on hold from the mobile is to activate the option. Start your phone call. ; Click Hold Call. If the dial pad is not automatically showing, in the call window, click the Call Controls icon to reveal the dial-pad. 1. This phone doesn't really have a "hold" feature, but you can put the call on mute until someone else picks up, then you can hang up the phone or press the OFF button. Tap and hold the Mute button. During a call tap the More options icon next to the Caller ID.. 2. Things You Can’t Do While on a Call If options other than holding exist, such as leaving a message, voice mail or finding information on the internet, let the caller know at this time. The caller will be placed on hold until you resume or transfer the call. The simplest option and the method that works the same on all mobiles consists of a hidden code that we must enter. The word “hold” has so much negative baggage for customers, that just hearing it may inspire a groan. Once they’re both active, you can switch between the calls or merge them. When you place a new call, it puts the previous one on hold. Press the session button for the held call to resume that call and place the other call on hold automatically. Here's how you can put calls on hold on your iPhone, instead of just muting them. 3. The Call Park feature on your Cisco IP Phone allows you to place a call on hold and then retrieve the call yourself or let someone else retrieve the call using another phone in the system. Before using this feature, your network administrator should configure the extension numbers first where calls … (Windows) To place a call on hold. Tap Hold. 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